Plasma

Checkout & Payments

Process payments, split checks, and handle tips.

Plasma supports multiple payment methods and flexible splitting options to handle any checkout scenario.

Payment Methods

Card Payments

Process credit, debit, and contactless payments via Stripe Terminal.

  1. Tap Checkout on the order
  2. Select Card payment method
  3. Customer taps, inserts, or swipes on terminal
  4. Receipt prints automatically (if configured)

Supported Methods:

  • Tap to pay (NFC)
  • Chip insert (EMV)
  • Swipe (magnetic stripe)
  • Apple Pay / Google Pay

Cash Payments

  1. Tap Checkout on the order
  2. Select Cash payment method
  3. Enter amount tendered
  4. System calculates change due
  5. Cash drawer opens automatically

Quick Amounts: Preset buttons for common bills ($20, $50, $100) speed up entry.

Split Payments

Divide a check across multiple payment methods or payers.

Split Options:

  • Equal Split — Divide evenly by number of payers
  • By Seat — Each seat pays their items
  • By Item — Select specific items per payer
  • Custom Amount — Enter exact dollar amounts

Checkout Flow

Review Order

Verify items, quantities, and any discounts applied.

Apply Discounts (Optional)

Add any applicable discounts before payment.

Select Payment Method

Choose card, cash, or split payment.

Process Payment

Complete transaction via terminal or cash drawer.

Receipt

Print, email, or skip receipt based on customer preference.

Split Check Scenarios

Equal Split

Divide the total evenly:

$120 total ÷ 4 guests = $30 each
  1. Tap Split → Equal Split
  2. Enter number of payers
  3. Process each payment separately

Split by Seat

When seats were tracked during ordering:

  1. Tap Split → By Seat
  2. Each seat's items grouped automatically
  3. Process seat 1, then seat 2, etc.

Split by Item

Let guests select their items:

  1. Tap Split → By Item
  2. Customer points to their items
  3. Tap items to add to their bill
  4. Process that subtotal
  5. Repeat for remaining items

Custom Amount

Specific dollar amounts per person:

  1. Tap Split → Custom
  2. Enter first payment amount
  3. Process payment
  4. Remaining balance shows for next payer

Tax and tip are distributed proportionally across split payments.

Tips

Tip Suggestions

Configure suggested tip amounts in Portal:

SettingExample
Preset 118%
Preset 220%
Preset 322%
CustomGuest enters amount

Tip on Card

Tips added during card payment:

  1. Customer sees tip options on terminal
  2. Selects percentage or enters custom
  3. Tip added to charge automatically

Tip on Cash

For cash payments:

  1. Present check with suggested tips
  2. Guest leaves cash tip
  3. Server records tip in system (for reporting)

Adjusting Tips

Post-payment tip adjustments:

  1. Find order in Order History
  2. Tap Adjust Tip
  3. Enter new tip amount
  4. Adjustment reflects in reports

Discounts at Checkout

Applying Discounts

  1. Before payment, tap Discount
  2. Select from available discounts
  3. Discount applied to total

Discount Types

TypeExample
Percentage10% off entire check
Fixed Amount$5 off
Item-Level50% off specific item
Comp100% off (with reason)

Some discounts require manager PIN. All discounts are logged for accountability.

Refunds

Full Refund

  1. Find order in Order History
  2. Tap Refund
  3. Select Full Refund
  4. Enter reason
  5. Confirm with PIN (if required)

Partial Refund

  1. Find order in Order History
  2. Tap Refund
  3. Select Partial
  4. Enter amount or select items
  5. Process refund

Refund Methods

  • Card payments — Refund to original card
  • Cash payments — Cash from drawer (logged)

Receipts

  • Auto-print — Print after every transaction
  • Ask — Prompt for print/email/skip
  • Manual — Print only when requested

Email Receipts

  1. At checkout, tap Email Receipt
  2. Enter customer email
  3. Receipt sent immediately

Receipt Customization

Configure in Portal:

  • Logo and branding
  • Custom header/footer text
  • Which fields to show
  • Tip line formatting

Troubleshooting

Payment Declined

  1. Ask customer to try different card
  2. Verify card is inserted correctly
  3. Check for sufficient funds
  4. Try manual entry if chip fails

Terminal Not Responding

  1. Check terminal is powered on
  2. Verify WiFi/network connection
  3. Restart terminal if needed
  4. Process payment on different terminal

Drawer Won't Open

  1. Check drawer cable connection
  2. Use manual key release
  3. Record cash transaction, fix drawer later